How much will it cost to deliver my order?
Standard shipping is $12. We also offer express postage for $25. Your order will be sent by Express Post by the next business day.
How quickly can I expect to receive my order?
We aim to send all orders out within three business days, but it usually happens quicker than that.
If you need your toys urgently, please contact us by email at info@lovelanzshop.com before placing an order so we can give you an ETA.
Is it safe to use my credit card here?
Yes! We use industry-standard encryption to keep your personal and credit card details confidential. After processing an order, no credit card details are retained. At no time do we transmit insecure personal information over the Internet.
What payment method do you accept?
We accept Visa, MasterCard, PayPal, Cryptocurrency, Zelle, CashApp, and direct deposits.
How long do shipping takes?
Each doll we offer is custom-made just for you! Shipping times vary depending on location:
- 1-4 working days within the USA
- 3-6 working days if based in Europe
- 5-7 working days for other countries
We offer worldwide shipping for all our products via UPS, FedEx, or DHL.
You will receive your product safely in a simple, totally anonymous cardboard box without any writing or label that could reveal the contents. No one knows what’s inside except you! Your privacy is safe with us.
After your order ships, we will provide a tracking code to track your delivery easily.
Note: Due to restrictive regulations in some countries, we ship discreetly to provide privacy for our customers
May I know if you provide international shipping
We do offer international shipping
How and when will you deliver my order?
We pride ourselves on quickly accepting orders within three business days (usually much quicker). If there’s any reason we can’t do this, we will contact you and issue a refund. It’s never happened before, but there’s always a first time. Your order will arrive in plain packaging without mentioning any sex toys or dolls
For your discretion, the sender’s details will be marked as coming from “‘Lovelanz”.
Where do you deliver to?
We deliver your packages worldwide.
What if I’m not home?
If no one is home, The delivery agent will leave you a card. You can then collect your parcel at the nearest Delivery agent office.
Do you deliver to PO Boxes?
Yes we do.
What about my privacy?
We have been in the adult retail industry for over 18 years and know how important privacy is. On the privacy page, you can find out more about what we will and will not do with your personal information.
Are batteries included?
Some products include batteries, which can be found in the product description.
Can I get more information about a product?
Yes you can by emailing info@lovelanzshop-com
So what if my Lingerie doesn’t fit?
Please note that we cannot refund lingerie items for health reasons, including body stockings, hosiery, thongs, g-strings, and briefs. We can also not offer an online credit or refund on intimate apparel and/or costumes simply because you “changed your mind”.
We MAY issue an online credit or refund on intimate apparel and/or costumes if your outfit does not fit, provided it has not been worn, damaged, soiled, or laundered in any way. It is returned to us in its original packaging with labels attached. Accordingly, please ensure you wear undergarments when trying these items on at home and take care when unpacking and repacking your outfit. We reserve the right to refuse credit if, in our opinion, the outfit has been worn, soiled, or laundered in any way.
Please refer to the size guide in the product description and select your size carefully. Our intimate apparel and costumes typically fit tight, so if you doubt two sizes, we suggest purchasing the larger size for a more comfortable fit.
We cannot offer a credit on any sale, clearance, or discounted item unless the item is found to be faulty.
When sending an item back to us for a credit, you are responsible for all return shipping costs. Please send by registered post and retain your proof of postage, as we do not take responsibility for goods lost or misplaced in transit.
You must notify us within five 5 working days from the date of receiving your order to be eligible for an credit. All returns MUST be accompanied by a Return Authorization number to be considered for credit.